Privacy Policy

Updated on March 22, 2023

1. INTRODUCTION

We are Techinline, Ltd (in each case, referred to in this Privacy Policy as "Techinline," "we" or similar pronouns). a Canadian corporation and proud developer of the SetMe Software-as-a-Service (SaaS) product ("SetMe"or "Service" or "Software"). The main purpose of the SetMe software is to allow IT professionals and helpdesk technicians ("Experts") to establish remote desktop connections over the Internet for their business purposes, i.e. to provide on-demand technical support to their customers ("Clients") remotely.

The success of SetMe depends, to a large extent, on the fact that our customers can trust us with the security and protection of their data. In accordance with the statutory provisions, we take effective technical and organizational measures to ensure a level of protection in the processing of personal data. Furthermore, the protection of your personal data is taken into account through technical design and data protection-friendly standardized settings in the development or selection of hardware, software, and processes. Techinline takes protection of your personal data very seriously and strictly adheres to the rules laid out by global data protection laws, including the General Data Protection Regulation (EU) 2016/679, which is a European regulation on data protection and privacy (GDPR).

The purpose of this Privacy Policy is to keep our activities related to the processing of your personal data as transparent as possible, and to give you control over your own personal information. We will always strive to collect and process your personal data in a fair way and to keep it secure and confidential.

2. CONTROLLERS AND PROCESSORS

The legal entities or natural persons responsible for collecting personal data when registering or using the SetMe software ("Controller") is:

Techinline Ltd.
241 Robert Hicks Dr
Toronto ON
M2R 3R3
Canada
Phone: +1 617-934-2771
Email: privacy@techinline.com

The Processor of personal data may be:

Techinline Ltd.
Authorized third parties such as:
Payment Partners (e-commerce billing systems responsible for processing SetMe orders on our behalf);
External contractual service providers whose services we use in connection with the specific functions of our business process, e.g. Google Analytics, Capterra, G2.

3. DATA SECURITY AND STORAGE

We've implemented strict technical measures to ensure data security, primarily to protect your personal data from threats when transmitting data as well as from unauthorized third-party access. These measures are constantly monitored and adjusted according to the latest technologies.

SetMe's servers are hosted by professional, industry-proven data centers with modern facilities and equipment such as redundant or backup power supplies, redundant data communication connections, environmental controls (e.g. air conditioning, fire suppression) and security devices.

All remote desktop sessions are encrypted using symmetrical AES 256-bit keys. A secure SSL end-to-end tunnel is established between a local and a remote computer. This means that even the SetMe servers cannot decrypt the content of the sessions, but only transfer packets from one side to another. This means that we do not collect any personal data transmitted during remote desktop sessions.

We collect, store, and process metadata of the remote desktop connections. This is needed for the legitimate purpose of enabling access to the SetMe software and services explicitly requested by you. The list of metadata stored on SetMe's servers may include the following personal data collected from your device as well as the device to which you are connecting.

From your device / pertaining to you, we may collect the following:

Login email address
IP address
MAC address

From the device you are connecting / pertaining to the person you are supporting, we may collect the following:

IP address
MAC address

Techinline processes the personal data of the people you are supporting upon your request and according to your instructions, thus Techinline assumes the role of data processor.

We do not store any content of the respective remote data connection (session data) beyond the required scope of data transfer. The customer can create a video recording, which is then only stored locally on the customer's computer. SetMe does not access such connection data.

4. DATA RETENTION

We will retain your personal data for as long as you maintain an account or as otherwise necessary to fulfill our contractual obligations. We will also retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Where we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete your personal data from our systems.

Where permissible, we will also delete your personal data upon your request, as further described in Section 22 (Right to Obtain Information and Revocation) of this Privacy Policy.

5. COLLECTION OF PERSONAL DATA FOR INFORMATION USE (WEBSITE VISITORS)

When you visit the website for informational purposes (i.e. if you do not log into the SetMe service, register a SetMe account, or otherwise provide us with information), we do not collect any personal data, except for the data transmitted by your browser that enables you to access the website. This includes:

IP address
Date and time of the request
Time zone
Content of the request (specific site)
Access status / HTTP status code
Volume of data transmitted each time
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software
The country of origin for the visitor
Time spent on website
Total number of pages viewed

Techinline's purpose in collecting the above information is to better understand how SetMe's website visitors use and interact with the website. Techinline does not use the collected information to identify its visitors and does not disclose the collected information other than under the circumstances described in this Privacy Policy.

Your IP Address is also collected by our systems for security reasons in order to detect anomalous activity. Anomalous activity includes, but is not limited to, DNS attacks, scam detection and other activities that could compromise the security or availability of our systems.

6. FREE TRIAL REGISTRATION

If you decide to sign up for a free trial of the SetMe software, we will ask you to provide the following personal information:

Email address
Full name

You are only required to provide your email address during the registration process. We process this information to complete the free trial contractual obligation. Full name is optional and can be specified to personalize the user experience when using the SetMe software.

Upon the registration, and all subsequent successful log in attempts, we will collect your IP and MAC addresses for auditing and licensing purposes.

7. INFORMATION COLLECTED FROM PAYING CUSTOMERS AND BUSINESS PARTNERS

Techinline has partnered with 3rd party e-commerce payment processing systems, Paddle and Bright Market LLC, to handle its billing matters. If you buy the SetMe software through our websites, depending on the selected payment method our billing partner will collect and store your contact data (name, address, and email address), as well as the payment method you have chosen in order to be able to fulfill its obligations under the resulting business relationship. If you provide them, Techinline and our billing partner will also store your company name, phone number, as well as the selected country. This data will be deleted after fulfillment of the contract and the tax and commercial storage periods.

Insofar as we are in a contractual, quasi-contractual or pre-contractual business relationship with you, i.e. if you are already a paying customer, business partner or are interested in such a legal relationship ("contractual partner"), we process the following data as necessary:

Personal data (e.g. names, addresses, company)
Payment data (e.g. bank details, invoices, payment history)
Contract data (e.g. subject matter of the contract, type of license, term, login email)
Usage data (e.g access times, time and duration of the respective remote data connection (session), data volume transferred, online status of the client)
Meta-/communication data (e.g. device information, device ID, IP and MAC addresses)
Content of communication directed at us (e.g. product or contract inquiries, error messages, responses to our surveys)

We will inform you in a transparent manner before or during data collection as to extent of data that is required for this purpose. We process the data:

to be able to address you in communication,
to answer your questions,
to establish and fulfill our contractual obligations,
to protect our rights,
to protect against unauthorized use and misuse of our offers,
for related administrative tasks, and
for the purposes of business organization.

Your data is processed, in particular, to allow you to select, acquire or order the selected software (licenses to use our software and any associated services), as well as to enable payment and processing. During the registration process required to acquire a license, we will create an account for you on in our systems ("customer account" or "user account"). During registration, we will point out which of the above-mentioned details are required for this purpose, in particular to verify registration or the respective use of our login functions and the use of the user account, and to prevent any possible misuse of the customer account. The customer account (portal.set.me) gives you access to your connection data, the contract/license information, information about the SetMe users that are linked to the license, your master data as a customer, invoices, and any settings for payment methods. SetMe user accounts are not public and cannot be indexed by search engines. We may use email or in-app messaging to inform users about processes relevant to their user account (such as technical changes) or to invite them to participate in surveys.

The legal basis for the processing is therefore:

For contract performance and pre-contractual inquiries - Art. 6 (1) (b) GDPR
With regard to legal obligation - Art. 6 (1) (c) GDPR
Otherwise, with regard to our legitimate interests - Art. 6 (1) (f) GDPR

Techinline will disclose personal data only to those of its employees and third parties that (1) need to know such information in order to process it on Techinline's behalf or (2) to provide services as outlined in this Privacy Policy.

8. USERS UNDER 18 YEARS OF AGE

We do not knowingly collect personal data from individuals under 18 years without parental consent. If you become aware that an individual under 18 years of age has provided us with personal data without parental consent, please contact us at privacy@techinline.com . If we become aware that an individual under 18 has provided us with personal data without parental consent, we will take steps to remove the data as required by law.

9. THE USE OF COOKIES

The SetMe website and software use cookies to improve user experience, such as to facilitate automatic logon into the SetMe service when this feature is enabled by the Expert. For more information about the use of cookies, see our Cookie Policy.

10. THE USE OF GOOGLE ANALYTICS

SetMe's website (setme.net) uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users interact with the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can stop the recording and processing of your data usage of this website by Google by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout?hl=en.

11. THE USE OF GOOGLE TAG MANAGER

Google Tag Manager is used by SetMe's website (setme.net) to support the usage of Google Analytics. The Google Tag Manager system itself does not collect any user information. More information can be found in Google's Privacy Policy.

12. THE USE OF GOOGLE ADWORDS

SetMe's website (setme.net) uses Google Conversion Tracking. The cookie for conversion tracking is placed when a user clicks on an ad delivered by Google. These cookies expire within 30 days. If the user visits certain pages on our website and the cookie has not yet expired, we and Google will be able to recognize that the user has clicked on the ad and proceeded to that page. Every Google AdWords customer gets a different cookie. Cookies cannot therefore be tracked across sites by AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in for conversion tracking. Customers are given an overall number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag. However, they will not receive any information that can personally identify users.

If you do not want to participate in the tracking, you can take the necessary steps to block a cookie – such as through a browser setting, which generally disables cookies from being stored, or adjust your browser settings in such a way that cookies from the domain "googleleadservices.com" are blocked.

13. THE USE OF GOOGLE REMARKETING

SetMe's website (setme.net) uses the remarketing feature from Google Inc. This feature is used to present website visitors interest-based advertising within the Google ad network. A "cookie" is stored in the browser of a visitor to the website that enables the visitor to be recognized again later when visiting these websites, which are a part of the advertising network from Google. On these pages, the visitor can be presented with advertisements that relate to content that the visitor has previously called up on websites that use the remarketing feature from Google.

According to its own policy, Google does not collect any personal data with this process. Nevertheless, if you do not want to see from Google, you can disable it by changing the appropriate settings at https://www.google.com/settings/ads.

14. THE USE OF SETME'S WEBSITE FEATURES

In addition to an informative use of the SetMe website, we offer various services such as newsletters, feedback and survey forms, review invitations, that can be used according to your interest. To do this, you must usually provide additional personal data that we will then use to provide the respective service. If extra voluntary details could be provided, these will be marked accordingly.

15. THE USE OF THIRD PARTY SERVICES

To provide the services and improve our official websites, we may engage the services of third-party vendors, such as YouTube, Capterra, G2, and others. In the process of supplying such website services through our official website, these third-party vendors may collect your IP or other information provided by your browser.

Besides disabling third party cookies, it is beyond the control of SetMe to determine and dictate in what way the third parties will store and handle your personal data. Requests to exercise your rights in regards to personal data processing should be sent directly to the respected third parties.

16. THE USE OF SOCIAL MEDIA SITES

Our website may include social network sharing widgets that may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.

17. THE USE OF TECHINLINE'S BLOG

Apart from the official website, we use a blog to publish the content created by us. The blog is hosted by WordPress.com, which offers features like "Subscribe to blog" and "Reply to a blog post". We do not control the personal data collected and managed by these blog features. If you wish to use these features and have any concerns, we recommend that you contact WordPress.com directly for their privacy and data sharing policies.

18. LINKS TO OTHER SITES

Our official website contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation to that third party. We do not exercise control over third-party websites. We recommend that you contact those sites directly for their privacy and data sharing policies.

19. THE USE OF THE "CONTACT US" FEATURE

When you contact us via email, we will collect and store your email address and, if you have provided them, your name and phone number in order to effectively answer your questions.

Techinline will disclose collected personal data only to those of its employees and third parties that (1) need to know such information in order to effectively process the support request or (2) to provide services as outlined in this Privacy Policy.

20. THE USE OF THE "SUPPORT" FEATURE

When you place a support request through the SetMe software interface, you will be submitting an email request. Therefore, when you contact us, we will store your email address, your name, and your telephone number, if it was provided, in order to answer your questions. We will also store your message so that we can effectively process your request.

21. DATA TRANSFER TO THIRD PARTIES

We will never sell your personal data to third parties.

We can transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In some cases, such as upon purchasing the SetMe software, we use external service providers to process your data. We have chosen these providers carefully and have commissioned them in writing. They are bound by our directives and are regularly monitored by us. These service providers will not forward your personal data to third parties.

22. RIGHT TO OBTAIN INFORMATION AND REVOCATION

You have the right to request information from Techinline about the personal data stored about you with us at any time, as well as to their origin, recipients or categories of recipients to whom this data is transmitted, and the storage purpose.

If you have given consent for the use of data, you can revoke this consent at any time.

All requests and inquiries for information or objections for data processing should be sent by email to privacy@techinline.com.

23. EMAIL COMMUNICATION

After registering either a SetMe free trial or paid account, we will send you a confirmation email to the specified email address. You may subsequently receive additional automated or manual emails from SetMe with useful product-related and informative content such as new product releases, feedback, and account status updates. The purpose of such content is strictly to improve your experience with using the SetMe software. You may revoke your consent from receiving our email correspondence at any point by using the Unsubscribe link in any marketing email or by contacting Techinline.

24. ADDITIONAL INFORMATION

Your trust is important to us. That is why we are always available to answer any questions concerning how your data is processed. If you have any questions that could not be answered by this Privacy Policy or if you wish to receive more details on this topic, please contact Techinline's Data Protection Officer at any time at privacy@techinline.com.

25. CHANGES TO THIS POLICY

This Privacy Policy will change from time to time. We expect most changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.