What's the best plan for me?
Both of our available pricing plans, Professional and Ultimate, offer the exact same set of
features. The only differences between the plans are the available unattended device limit and
the maximum number of licensed users. With SetMe Professional, you can have up to 3 licensed
users per seat and manage up to 500 unattended machines. SetMe Ultimate allows you to have 5
licensed users per seat and manage an unlimited number of unattended devices. If you need to
maintain over 500 unattended machines and/or share a single seat with more than 3 technicians,
our Ultimate plan would be the right solution. The Professional plan would be a more suitable
option for any business that doesn't expect to manage more than 500 unattended machines.
What is a seat?
The number of purchased seats determines the maximum number of users that can connect to attended
or unattended computers at the same time. In other words, the more seats you get, the more users
can run support sessions simultaneously. This allows you to purchase seats based strictly on
your expected concurrent usage and share them amongst a larger number of users on your team.
Do I have to purchase a seat for every user on
my team?
No, you only need to purchase seats based on the number of users within your team that will
connect to remote computers simultaneously.
Can I change the number of seats for my
existing subscription?
Yes, you can easily add or remove seats at any point through your web portal. As part of SetMe's
fair billing policy, you're always charged only for the number of current seats and all changes
to the seat count are prorated for the remainder of the current billing period. Learn more
Can I change plans?
Yes, you can switch between the available plans at any time through your SetMe portal. As part of
our fair billing policy, all plan changes are transparently prorated. Learn
more
How many users can I create?
Each SetMe plan comes with its own licensed user limit. With SetMe Professional, you can create
up to 3 licensed users per purchased seat. With SetMe Ultimate, you can create up to 5 licensed
users per seat. You can also maintain an unlimited number of unlicensed users.
What is the difference between licensed and
unlicensed users?
Licensed users can conduct attended or unattended support sessions and access the web portal.
Unlicensed users can only use the web portal to generate reports, manage the account and
billing.
How many computers can I connect to
simultaneously?
You can connect to and manage an unlimited number of remote computers simultaneously. This
enables you to multitask more efficiently and easily switch between your active support sessions
via a user-friendly dashboard.
Do I need to pay sales tax?
If you're purchasing SetMe from a state or country where we are required to collect sales tax,
your ZIP code will be used to determine the correct tax rate. Learn more
What payment options do you accept?
We accept all major global credit/debit cards and PayPal. We can also issue an invoice with
payment via PO, wire transfer, ACH or check. Contact us to
obtain a quote or invoice.
Can I cancel my subscription at any point?
Yes, you can easily cancel your subscription at any point through the SetMe web portal. In this
case your subscription will expire at the end of the current paid billing cycle.