A remote desktop powerhouse that will take your business to the next level

Simple, straightforward pricing that scales for businesses of any size. No upgrade costs or hidden fees.

Pay monthly
Pay annually

Professional

An ideal toolset for everyday support needs of individual or small businesses.

$41
per seat / month
  • 1 concurrent user per seat
  • 3 licensed users per seat
  • Unlimited attended devices
  • 500 unattended devices
  • Unlimited concurrent support sessions per seat

Ultimate

Unlimited opportunities and advanced features for teams of all sizes.

$83
per seat / month
  • 1 concurrent user per seat
  • 5 licensed users per seat
  • Unlimited attended devices
  • Unlimited unattended devices
  • Unlimited concurrent support sessions per seat

Compare plans

Plan
Professional
Ultimate

Usage

Concurrent users
Based on number of purchased seats
Based on number of purchased seats
Licensed users
3 per seat
5 per seat
Concurrent sessions
Unlimited
Unlimited
Attended devices
Unlimited
Unlimited
Unattended devices
500
Unlimited
Connect from any device
Updates & upgrades
FREE
FREE

Remote connection features

Attended connection
Unattended connection
MSI package
Multi-connection handling
Restart and reconnect
Drag-and-drop file transfer
Clipboard sharing
Send clipboard as keystrokes
Run as administrator
Session video recording
Multi-monitor support
Remote view options
Laser pointer
Lock remote mouse & keyboard
Blank screen (privacy mode)
System information
Text chat
Connection notes

Unattended access features

Consent preferences
Sign in with saved credentials
Activity information
Lock on session start
Coming soon
Coming soon
Lock on session end
Coming soon
Coming soon
MSI package for mass deployment
Automatic updates
Migration from FixMe.IT
Shared access

Security

Multi-factor authentication
End-to-end encryption
Regulatory compliance

Reporting

Login history reports
Connection reports
User performance reports

Admin features

Billing management
Team reports
Central user management
Enforce team MFA
Flexible seat management

Support

Help center
Live chat, email support

A future-proof solution you can count on

Many amazing new features are still coming your way to elevate your game for years to come.

Most reliable

SetMe's powerful cloud-based technology ensures that you will always be able to access the remote computer, get the work done and reconnect even after a network disruption.

Fastest response time

SetMe brings your remote desktop experience to an entirely new level by delivering a response time and file transfer speeds that are 2x faster than the competition.

100% secure

From two-factor authentication to end-to-end encryption, we use the most advanced technology to protect your customers and data.

Frequently asked questions

What's the best plan for me?

Both of our available pricing plans, Professional and Ultimate, offer the exact same set of features. The only differences between the plans are the available unattended device limit and the maximum number of licensed users. With SetMe Professional, you can have up to 3 licensed users per seat and manage up to 500 unattended machines. SetMe Ultimate allows you to have 5 licensed users per seat and manage an unlimited number of unattended devices. If you need to maintain over 500 unattended machines and/or share a single seat with more than 3 technicians, our Ultimate plan would be the right solution. The Professional plan would be a more suitable option for any business that doesn't expect to manage more than 500 unattended machines.

What is a seat?

The number of purchased seats determines the maximum number of users that can connect to attended or unattended computers at the same time. In other words, the more seats you get, the more users can run support sessions simultaneously. This allows you to purchase seats based strictly on your expected concurrent usage and share them amongst a larger number of users on your team.

Do I have to purchase a seat for every user on my team?

No, you only need to purchase seats based on the number of users within your team that will connect to remote computers simultaneously.

Can I change the number of seats for my existing subscription?

Yes, you can easily add or remove seats at any point through your web portal. As part of SetMe's fair billing policy, you're always charged only for the number of current seats and all changes to the seat count are prorated for the remainder of the current billing period. Learn more

Can I change plans?

Yes, you can switch between the available plans at any time through your SetMe portal. As part of our fair billing policy, all plan changes are transparently prorated. Learn more

How many users can I create?

Each SetMe plan comes with its own licensed user limit. With SetMe Professional, you can create up to 3 licensed users per purchased seat. With SetMe Ultimate, you can create up to 5 licensed users per seat. You can also maintain an unlimited number of unlicensed users.

What is the difference between licensed and unlicensed users?

Licensed users can conduct attended or unattended support sessions and access the web portal. Unlicensed users can only use the web portal to generate reports, manage the account and billing.

How many computers can I connect to simultaneously?

You can connect to and manage an unlimited number of remote computers simultaneously. This enables you to multitask more efficiently and easily switch between your active support sessions via a user-friendly dashboard.

Do I need to pay sales tax?

If you're purchasing SetMe from a state or country where we are required to collect sales tax, your ZIP code will be used to determine the correct tax rate. Learn more

What payment options do you accept?

We accept all major global credit/debit cards and PayPal. We can also issue an invoice with payment via PO, wire transfer, ACH or check. Contact us to obtain a quote or invoice.

Can I cancel my subscription at any point?

Yes, you can easily cancel your subscription at any point through the SetMe web portal. In this case your subscription will expire at the end of the current paid billing cycle.

Ready to level up your remote support game?

Try SetMe for free right now. No credit card required.