Create agent groups for accessing and managing unattended devices

Administrators will be able to create groups of Agents and provide them with access to specific devices. An Agent can be part of multiple groups at the same time, which enables access to all unattended devices associated with those groups. This functionality will only be available in certain subscription plans.

ETA: Q2 2025

Enable access to specific unattended devices for selected users or groups

We're going to enhance the existing shared access options by allowing unattended device owners or users with Administrator roles to provide selected Agents or Agent groups with access to specific unattended devices. Admins will be able to view which unattended devices are accessible to each Agent or group within the unattended device list. This feature will only be available in certain subscription plans.

ETA: Q2 2025

Configure permissions for shared unattended devices

When sharing unattended devices, you will be able to configure permissions for users with Agent roles. The available permission types will include:

• Connect: allow/deny
• Manage: allow/deny
• Delete: allow/deny

If all permissions are denied, Agents will only have the ability to view the shared unattended devices in their list. Denying permissions for an individual user overrules any allow permissions previously granted to that user. For instance, you may want to allow a group of Agents to connect and manage specific unattended devices, but deny the connect permission for one individual within that group. In the unattended device list, you will be able to view the permissions assigned to each Agent. This feature will only be available in certain subscription plans.

ETA: Q2 2025

Installable client app settings

SetMe lets you install the Client app on a remote computer, making it faster and easier to connect when you frequently work with the same machine. To make things even better, we're planning to introduce a feature that lets you set a client name and folder for each computer with the Client app installed. You'll also find this info in the reports. Plus, you'll be able to limit access to a specific computer based on the subscription or user account, thus ensuring that only you can connect to that machine using SetMe.

ETA: Q2 2025

Multi-monitor to multi-window support

SetMe already allows you to conveniently control multi-monitor remote computers. The upcoming feature will provide you with the ability to work with each remote monitor in a separate window. If you have a multi-display setup, SetMe will also let you have all of the remote monitors easily mapped to your local displays.

ETA: Q3 2025

Command line

Run a command prompt or terminal window within the Expert console to send background commands to any number of remote computers. Perform a variety of admin tasks, install updates, change network configuration, and bulk execute scripts without disturbing the remote user or even viewing the remote screen. The command line feature will also come in handy when managing headless computers or servers without GUI.

ETA: Q3 2025

Resume support sessions on another device

This upcoming feature will allow you to resume your support sessions on any other device. For example, you'll be able to connect to remote computers from your office PC, shut it down, and resume the support sessions from your Macbook on the next day, or even after a few days. Furthermore, all support sessions will be restored even if the remote computers have been restarted.

ETA: 2025

Session transfer

Don't make the remote user wait on hold while you get the right person to complete the task! The upcoming session transfer feature will let you solve customer issues faster by seamlessly handing off an active remote connection to another support technician who can get the job done more effectively. On top of that, multiple technicians will be able to connect to the same remote computer in order to collaborate more efficiently and resolve issues together.

ETA: 2025

Connect via link/invite

Invite the remote user to connect via an invitation email or custom link without guiding them through verbal instructions or websites. Less tech-savvy users will be able to join your support session with just one click, which will significantly minimize their involvement and further simplify the connection process for everyone.

ETA: 2025

Screen sharing

The ability to share your screen with any number of remote users is essential if you need to host web conferences, online demos and presentations, share important information, or provide clear on-screen instructions instead of trying to walk the remote user through a specific task over the phone. The upcoming screen sharing feature will allow you to easily present your work, collaborate with your customers or colleagues, and resolve issues faster via a secure peer-to-peer connection. On top of that, you'll be able to toggle between controlling the remote desktop and sharing your screen without having to start a new connection.

ETA: 2025

Audio calls

Streamline your support service and avoid roaming charges by instantly and securely initiating a built-in VoIP call with the remote user to talk things over in real-time without the use of any third-party tools. Keep all your calls fully secure with industry-leading end-to-end encryption, so conversations stay between you and the remote user.

ETA: 2025

Pencil tool

Easily guide the remote user during presentations, tutorials, and support tasks by drawing and highlighting important objects on the remote screen using the pencil tool. Choose whether you want your sketches to disappear automatically or manually erase them when needed. For even greater real-time collaboration, the remote user will also be able to draw on their screen, take notes and visualize their questions. This will help significantly speed up problem resolution and improve communication between you and the remote user.

ETA: 2025

Provide the remote user with an easy way to request assistance by integrating SetMe into your website. Customize the Client app with your company logo, custom colors and instructions to provide branded support to your customers. Easily whitelabel SetMe using basic HTML and CSS that don't require any advanced coding skills.

ETA: 2025

Detailed system information

Always stay on top of what's happening on the remote computer with the additional features of SetMe's system information tab. Troubleshoot problems faster by getting instant access to the remote system's processes, services, and network configuration right in the Expert console. Keep all that information at hand without having to manually search for it on the remote computer.

ETA: 2025

File manager

Quickly navigate the remote computer's file system and manage files and folders directly from the Expert console without the need to control the remote computer. No matter if the remote user is on macOS or Windows, perform any file system operations between your local and the remote machine by easily copying, moving, deleting, and renaming files and folders.

ETA: 2025

Remote screen resolution

Instantly adjust for discrepancies between your own and the remote user's screen sizes and resolutions by changing the remote screen resolution via the toolbar without having to manually go through the remote computer's settings. This new feature will allow you to get quick, single-click access to all resolutions available on the remote computer and optimize performance when working with different types of devices and OS versions.

ETA: 2025

Remote printing

Get physical access to documents stored on any remote Windows or Mac computer by being able to instantly print them from your local machine. Whether you want to securely print office documents when working from home or on the go, this handy feature will help you save time and avoid downloading files from the remote device.

ETA: 2026